Logistics professionals already know to stay vigilant until a shipment reaches the final destination, but as online shopping continues to rise and customer shipping expectations become more demanding, zeroing in on the “last mile” or final leg of the shipment to the customer’s doorstep, is more important than ever.
The final mile may seem like the finish, the end of a long supply chain, but in reality it can be the most challenging part of the shipment. Let’s put it into perspective: it accounts for around 28% of overall logistics costs. The majority of customers want fast, free shipping without any hiccups throughout the transaction. This, of course, is putting pressure on the transportation industry to work that magic and speed up the supply chain.
Right about now, beads of sweat may be dotting your brow, but there’s no need to worry. Implementing a last mile strategy with smart moves proven to make an impact will streamline the final leg of your supply chain and reduce stress.
Here’s how you can do it.
We’ve already talked about the importance of technological advancements in the logistics industry, but are you utilizing it in your own supply chain? For the last mile of a delivery, it’s absolutely crucial to have the right tech that best aligns with your needs, and there is plenty to choose from. From software that sends customers shipment updates to software that recommends the best carrier for a particular load, adding software makes planning fast, easy and automated.
Staying in close contact with the customer keeps everyone involved on the same page, and as stated above, technology is the best way to do this. For example, let customers direct the delivery time by giving them the option to pick a shipping window on the checkout page of a website. That way, both you and the customer know what to expect and can prepare accordingly. As well, you can keep the customer up to date every step of the shipment with SMS or another tracking program. Not only does the customer have peace of mind knowing where their package is, but you receive less “where’s my shipment” customer calls.
You need to complete the order fulfillment process with an electronic proof of delivery (EPOD). This confirms the delivery was made (generally with a photo, ID or signature).
At US 1 Network, we're always looking for talented, motivated logistics agents to join our nationwide team. If you're a skilled, experienced agent with a self-starting mentality, apply today and find out how US 1 Network can advance your career. This is one of the fastest-growing industries in the country. What are you waiting for?Learn More & apply
If you're looking for a career with solid benefits, excellent growth potential, and the freedom to work how and when you want, look no further. US 1 Network is looking for experienced owner operators to join our team of shipping experts. The logistics industry is growing rapidly, so apply today and join a winning team!Learn More & apply